On-site maintenance Product List and Ranking from 4 Manufacturers, Suppliers and Companies

Support Service: On-site Maintenance

24-hour/365-day support system! Do you have any issues with "maintenance support"?

Our company provides on-site maintenance for "IT equipment and industrial equipment" sold nationwide, from Hokkaido to Okinawa. The benefits of outsourcing maintenance include reducing maintenance support costs and expanding stock business. Our help desk operates 24/7/365 and can also provide support in English. Additionally, we conduct remote monitoring of various devices, including IT equipment. 【Features】 ■ 24/7/365 support for reporting and responding to issues ■ Aiming for response within 4 hours ■ Support tailored to the revision currently in operation at the customer’s site ■ Reconfiguration of exchanged devices based on configuration information managed by the customer *For more details, please refer to the PDF document or feel free to contact us.

Company：東芝ITサービス
Price：Other

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On-site maintenance (third-party maintenance for IT hardware)

Extended maintenance after the standard maintenance period for IT equipment. Available 24 hours a day, 365 days a year. Choose your service options (24h365d, weekdays 9-17, send-back, and others).

IT Cost Optimization By providing extended maintenance for IT hardware (servers, network equipment, storage) after the manufacturer's support ends, we can extend the usage period of the system without being constrained by EOSL, allowing for IT cost reduction through budget reallocation. EOL/EOSL Extended Maintenance Service Servers, storage, and network equipment that reach the manufacturer's support end date can be maintained for as long as possible. EOL/EOSL Extended Maintenance Service for IT Hardware. Supporting the long-term use of servers, storage, and network equipment that reach EOL/EOSL manufacturer support end, with a track record of 1,800 companies and 90,000 units nationwide. Recommended for Manufacturer Support End Countermeasures ✓ Manufacturer support extension is not possible. ✓ System upgrades will not be completed before EOSL. ✓ Want to review maintenance costs for existing systems. ✓ Want to reduce IT costs and generate funds for investment in new IT themes. ✓ Want to choose a domestic third-party maintenance provider with high procurement capability and quality for replacement parts. ✓ Want to choose a domestic third-party maintenance provider with extensive utilization records across various industries.

Company：データライブ
Price：Other

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server
Storage Backup

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On-site maintenance (third-party maintenance, EOSL maintenance) "Tsunagi Maintenance (R)"

24/365 incident reception. Providing maintenance support with a 4-hour response goal! Achieving reliable onsite maintenance (third-party maintenance) as an ASCDI member.

We will send the logs of the malfunctioning equipment, and after our engineers analyze them, we will coordinate a visit date and carry out on-site maintenance. Our team will deploy from various locations to replace the faulty equipment, confirm its normal operation, and ultimately replenish the maintenance parts used. To avoid keeping our customers waiting, we offer 24/7 support for reporting issues via phone or email. We also provide maintenance support with a target response time of four hours (area-limited service). "Interim maintenance" is part of third-party maintenance and EOSL maintenance, targeting servers, storage, network devices, and more. In fact, about 75% of large companies in Europe and the United States are already utilizing it, making it a standard service for sustainably leveraging IT resources. Our company is a member of ASCDI and procures maintenance parts from trusted partners. Parts from the reuse market are inspected and aged before being managed at each location. The biggest advantage of "interim maintenance (third-party maintenance)" is that it can handle equipment from different manufacturers collectively, streamlining the maintenance contact point. Contracts can be tailored to the duration, and it is also possible to align replacement timings. *For more details, please refer to the catalog available for download in PDF format.

Company：ブレイヴコンピュータ
Price：Other

server

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[EOSL Maintenance Case] Is it possible to secure NEC materials?

Difficult-to-procure equipment! A case where we secured materials through overseas procurement by allowing for a longer lead time.

We would like to introduce a case of EOSL maintenance for the service industry, where manufacturer support is ending. Since the equipment is from NEC, there were concerns about the availability of parts and maintenance support. Although maintenance was possible, due to the difficulty in procuring the equipment even within NEC, we requested a longer lead time and secured parts through overseas procurement. 【Case Overview】 ■ Customer Industry: Service Industry ■ Manufacturer: NEC ■ Target Equipment: T30A, T100A, iStorage WB6505 ■ Maintenance Content: 24/7 On-site Maintenance ■ Maintenance Period: 24 Months ■ Installation Location: Kanto and Kansai Regions *For more details, please refer to the PDF document or feel free to contact us.

Company：ゲットイット本社
Price：Other

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